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Comet Tracker Keeps The Mobile Workforce In Tune

The end of privacy

Kirkland WA (SPX) Jul 05, 2004
Building on an expanding line of mobile phone applications designed to improve customer productivity and efficiency, Nextel Partners, Inc. now offers a new mobile workforce management solution from ActSoft. The ActSoft Comet Tracker application allows supervisors to track remote employee work time, tasks and locations through GPS- and Java-enabled Nextel phones.

Comet Tracker allows employers to track time by providing a remote time clock. Workers can clock in and out, go on breaks and return to work right on the phone. Time sheets can be produced directly from this data. Task tracking turns the mobile phone into a data capture device.

It allows workers to manually enter or capture (using an optional attached bar code reader) data related to a job or work order that is instantly transmitted back to the office, reducing the need for additional data entry at the office.

Job tracking allows companies to integrate their existing work order systems or other software systems to the phones of all remote employees. Dispatchers can send jobs to the nearest worker and view the progress of the jobs via status updates, without having to talk to the worker and manually enter changes.

"Nextel Partners is always looking for ways to help our customers improve their business practices and have all the tools they need to get the job done," said Nextel Partners Chairman, CEO and President John Chapple.

"With Comet Tracker, businesses see marked improvements in the delivery and fulfillment of their customers' needs, while effectively managing all aspects of their workforce in the field. It's an ideal application for mobile teams."

The ActSoft application also allows companies to enforce important driver safety guidelines by tracking the speed and stop times of workers behind the wheel and issuing alerts through their mobile phone. What's more, with geo-fencing, dispatchers are alerted if drivers leave their designated travel areas for unauthorized use or if the vehicles are stolen.

"Comet Tracker delivers an enormous return on investment for our customers through the reduction of overtime hours, enhancement in customer service and the increase in efficiency," said ActSoft's CTO Tom Mitchell.

"Our complete workforce solution enables a business to track an order from the moment it arrives to the completion of the job, all efficiently sent and delivered through GPS-enabled Nextel phones."

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