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Alibaba plunges on disappointing sales
by Staff Writers
New York (AFP) Jan 29, 2015


China government agency slams Alibaba over management
Shanghai (AFP) Jan 28, 2015 - A powerful Chinese regulator on Wednesday blasted e-commerce giant Alibaba for allowing "illegal" actions on its multi-billion-dollar online shopping platform, accusing executives of narcissism in an unusual government dressing down of a major domestic company.

The State Administration for Industry & Commerce (SAIC), charged with maintaining market order in China, said in an official report that Alibaba's platforms had hosted "long-standing" violations of online business laws and regulations.

It took aim at Taobao, Alibaba's consumer-to-consumer platform which is estimated to hold more than 90 percent of the Chinese market, and Tmall.com, believed to command over half the market in China for business-to-consumer transactions.

"Alibaba has not paid enough attention to illegal operations on its online trading platforms or taken effective measures to tackle them... placing itself in the biggest credibility crisis since its establishment," the SAIC said.

The SAIC has become known for its crackdowns on foreign companies accused of violating China's anti-monopoly law. But its public dressing-down of such a prominent Chinese firm is unprecedented.

The regulator accused Alibaba of poor oversight of its employees as well as merchants and products on its platforms, disorganised sales management and a flawed rating system for users.

Business magazine Caixin described the SAIC document as a "bombshell aimed at Alibaba".

Alibaba, founded by Jack Ma in 1999, is China's biggest e-commerce company. It listed on the New York Stock Exchange last year in the world's largest public offering to date, which made Ma China's richest person.

The regulator revealed for the first time that SAIC gave Alibaba what it called "administrative guidance", a form of official censure, in July last year ahead of the IPO.

It also explicitly stated that the meeting was held privately "in order to avoid impacting the progress of work before Alibaba's listing".

In one of its requests to the e-commerce giant, the SAIC ordered executives to "overcome arrogance". "In the eyes of the law, there is no special market entity," it said.

"The holding of the administrative guidance session has... awakened them (executives) from narcissism," the document said. It did not say whether Ma himself attended.

Taobao let unregistered merchants sell on its platforms, allowed trade in fake goods and failed to manage misleading advertising, the SAIC said.

In a separate survey published last week, the SAIC said Taobao had the lowest rate of authentic goods among a group of six e-commerce companies, with only 37.25 percent of 51 products sampled found to be genuine.

Taobao responded on Tuesday, accusing the regulator of improper sampling for the survey in a microblog post, which was later removed.

On Wednesday, Alibaba said it would take responsibility for cracking down on fake goods, but added it would file a complaint against an SAIC official for "procedural misconduct" in the survey process.

Alibaba shares plunged Thursday as the Chinese e-commerce giant's quarterly report showed weaker-than-expected sales growth.

Alibaba shares closed down 8.8 percent at $89.77.

The online shopping platform posted a 40-percent jump in sales to $4.219 billion, but that missed the $4.45 billion in revenues that analysts were expecting.

Net profit for the three months ending December plunged 28 percent to $964 million, while earnings per share rose 13 percent to 81 cents.

"Alibaba performed very well this quarter, with revenue growing 40 percent year on year," chief financial officer Maggie Wu said in a statement.

"We continue to execute our focused growth strategy, and the fundamental strength of our business gives us the confidence to invest in new initiatives to add new users, improve engagement and customer experience, expand our products and services and drive long-term shareholder value."

But investors and analysts gave a less enthusiastic response.

Analyst Youssef Squali at Cantor Fitzgerald called the results "mixed" and added, "While we expect Alibaba to continue to dominate the rapidly growing Chinese e-commerce market for years to come, we believe that near-term predictability of growth and margins has deteriorated given the company's continued transition to mobile and changes to its user experience."

China makes up by far its biggest market with sales of $3.429 billion, as Alibaba operates the country's most popular online shopping platform Taobao.

Alibaba meanwhile hit back against "unfair" Chinese government allegations that it failed to crackdown on illegal transactions.

The State Administration for Industry & Commerce (SAIC), charged with maintaining market order in China, Wednesday accused Alibaba of allowing "illegal operations" to flourish on its online shopping websites and ordered the company's executives to "overcome arrogance."

The sharp criticism came after a SAIC survey published last week on Taobao that found only about a third of products sampled to be genuine.

"We believe the flawed approach taken in the report and the tactic of releasing a so-called white paper specifically targeting us was so unfair that we felt compelled to take the extraordinary step of preparing a formal complaint to the SAIC," Alibaba Vice-Chairman Joe Tsai said Thursday.

- Alibaba eyes 2 bn customers -

Headquartered in the eastern city of Hangzhou, Alibaba completed the world's biggest IPO with its $25 billion listing on the New York Stock Exchange in September, making its founder Jack Ma China's richest man overnight.

Ma, who started the company in 1999, last week told business and political elites gathered in Davos that he wants to take Alibaba beyond China and turn it into a global e-commerce platform serving two billion customers.

Alibaba now counts 334 million active buyers.

In November, Ma said he planned a "global version" of Taobao, allowing buyers and sellers in different countries to connect with each other.

Taobao's foreign efforts to date have focused mainly on overseas Chinese communities but Alibaba has launched a US shopping website, 11 Main.

Although Alibaba is often described as the Chinese version of eBay, it bested the US platform more than a decade ago.

Its earnings also far surpass that of US e-commerce giant Amazon.

Alibaba has been investing in apps to attract users of mobile devices like smartphones.

Revenues generated from such mobile devices leapt five-fold (448 percent) to $1.035 billion for the third quarter, to make up 42 percent of total sales. This figure has been rising steadily, from 36 percent in the previous quarter and from 20 percent one a year ago.

Earlier this week, Yahoo, which owns a 15 percent share in Alibaba, announced a spinoff to create a separate investment group to hold that stake worth nearly $40 billion.

hmn/rl/wat

Alibaba


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